Privacy Policy

Last updated: April 15, 2026

 

Aeri Skin operates this website and store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Aeri Skin is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.


Section 1 - Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following information:

  • Contact details such as your name, billing address, shipping address, phone number, and email address.
  • Payment information such as payment method details, billing information, transaction confirmations, and purchase history.
  • Account information such as your username, password, preferences, and settings.
  • Shopping activity such as the products you browse, add to cart, wishlist, purchase, return, or exchange.
  • Communications you send to us, including customer service enquiries and feedback.
  • Device information such as your IP address, browser type, device type, and network connection.
  • Usage information such as how you interact with our website and Services.

 

Section 2 - How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to emails, contact us, or interact with our Services.
  • Automatically through cookies, analytics tools, and similar technologies when you browse our website.
  • From service providers who help us operate our website, process payments, deliver orders, and provide marketing services.
  • From trusted partners or third parties where permitted by law.

 

Section 3 - How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange shipping, returns, refunds, and exchanges.
  • Manage your account and preferences.
  • Improve our website, products, and customer experience.
  • Send order updates, customer support responses, and account-related notifications.
  • Send marketing emails, promotions, and special offers if you have opted in.
  • Detect fraud, secure our website, and protect our business.
  • Comply with legal obligations.


Section 4 - Marketing Communications

If you subscribe to our marketing communications, we may send you updates about new products, promotions, skincare tips, and special offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.


Section 5 - Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and provide relevant advertising.

You can manage cookie settings through your browser settings.


Section 6 - How We Share Your Information

We may share your personal information with:

  • Shopify, which powers our website and ecommerce platform.
  • Payment providers, shipping companies, and fulfilment partners.
  • Service providers who help us with analytics, email marketing, customer support, and website performance.
  • Legal or regulatory authorities if required by law.

We do not sell your personal information.


Section 7 - Shopify

Our store is hosted by Shopify. This means that some of your personal information may be collected, processed, and stored by Shopify in order to provide and improve our Services.

To learn more about how Shopify handles your information, please review the Shopify Consumer Privacy Policy.


Section 8 - Third-Party Links

Our website may include links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of these third-party websites.


Section 9 - Age of Consent

By using this website, you confirm that you are at least the age of majority in your country, province, or state of residence, or that you are the age of majority and have given consent for any minor dependents to use this website.


Section 10 - Data Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure.

We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.


Section 11 - Your Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Request a copy of your personal information.
  • Opt out of marketing communications.

To exercise any of these rights, please contact us using the details below.


Section 12 - International Transfers

Your personal information may be processed outside of South Africa, including by Shopify and certain service providers. Where this happens, we take reasonable steps to ensure your information is protected.


Section 13 - Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised effective date.


Section 14 - Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at hello@aeriskin.co.za.